Privacy Policy
Version 1.1 — effective 28 October 2026
Who we are
ONECALL Sheds Pty Ltd (ABN 99 696 368 653) designs and supplies sheds, garages and farm buildings. Where you have us build your shed, your building contract is with our related company Brenrock Group Pty Ltd (ABN 56 169 849 338), a licensed builder in NSW and the ACT. In this policy, "we" and "us" means these two companies. We handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
We collect only what we need to quote, build and look after your shed:
- Contact details: name, phone, email and postal address.
- Property and project details: site address, lot details, site photos, plans, soil and access information, and what you intend to use the building for.
- Payment details: records of payments made to us, and bank details if we need to refund you. We do not store card numbers.
- Communications: emails, messages, call notes and approvals you give us, including variation approvals.
- Website data: information you enter into our forms, and technical data such as pages visited, device type and approximate location, collected through cookies and analytics tools.
How we collect it
Mostly directly from you: through our website, phone calls, emails, site visits and signed quotes. We may also receive information from councils, certifiers and engineers involved in your project, and from partners who refer you to us, such as a finance broker, with your consent.
Why we use it
We use your information to:
- prepare quotes, designs and engineering;
- apply for approvals on your behalf;
- order materials, schedule trades and build your shed;
- invoice, receive payments and keep business and tax records;
- provide warranty service and maintenance reminders;
- send occasional updates, which you can opt out of at any time; and
- improve our website and services.
If you do not give us the information we need, we may not be able to quote or build for you.
Who we share it with
We share your information only as needed to deliver your project: our subcontractors (excavation, concreting, erection, electrical, plumbing); steel manufacturers and suppliers, including for warranty registration; engineers, certifiers, councils and other authorities; insurers and home warranty providers; our accountants, lawyers and IT, CRM and quoting software providers; and, where one services your area, an authorised ONECALL Sheds installer. We do not sell your personal information.
Finance referrals
If you tick the finance box on your quote or website form, we will pass your name, contact details, site address and project value to our finance referral partner, so a credit professional can contact you about finance for your project or property. You are under no obligation to use them. We may receive a referral fee; it does not change your price. Our partner handles your information under their own privacy policy. We do not give credit advice.
Marketing and photos
We may send you updates, offers and maintenance reminders by email or SMS. Every message includes a way to opt out, or you can tell us directly. We may photograph completed buildings for our website and social media, but never publish your name or address. You can opt out of photo use on your quote.
Overseas storage
Some of our software providers store data on servers outside Australia, including in the United States. We take reasonable steps to ensure they protect your information to Australian standards.
Security and retention
We store information in secure, password-protected systems and limit access to people who need it. We keep project records for at least 7 years after completion, to meet tax obligations and cover the statutory warranty period, then delete or de-identify them.
Access, correction and complaints
You can ask to see or correct the information we hold about you by contacting us. We will respond within 30 days. If you have a privacy complaint, contact us first and we will aim to resolve it within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version is always on our website.
Contact us
Privacy Officer, ONECALL Sheds
2 Pelle Street, Mitchell ACT 2911
sales@onecallsheds.com.au · 0405 059 717