Terms & Conditions

PRELIMINARY DESIGN & ENGINEERING AGREEMENT

ONECALL Sheds Pty Ltd

Version 1.0 · Effective 28/10/2026 · For customers planning a Supply & Build project

This agreement covers designing and engineering your shed before you decide to build. It does not include any building work, site work or ordering of materials. Nothing in it limits your rights under the Australian Consumer Law.

1. Who you are dealing with

This agreement is with ONECALL Sheds Pty Ltd, ACN 696 368 653, ABN 99 696 368 653 ("we", "us"). If you go ahead with construction, your building contract will be with our related company Brenrock Group Pty Ltd, ABN 56 169 849 338, a licensed builder in NSW (#353821C) and the ACT (#20191096) ("the Builder").

2. What we do

1. We take your site details and requirements: site address, intended use, size, doors, windows, colours and options.
2. We design your shed and have it engineered for your site — wind region, terrain, building use, and any snow or bushfire requirements.
3. We give you a complete set of engineered plans: general arrangement drawings, elevations, footing and slab design, and engineering certification.
4. We confirm the final specification with you, and the Builder gives you a fixed-price building contract for the complete project.

No building work is done under this agreement. No site work is carried out and no materials are ordered until you sign a building contract with the Builder.

3. The fee

You pay a fixed Design & Engineering Fee, shown in dollars on your Quote, when you accept this agreement. The fee pays for designing and engineering your shed. It is not a deposit under any building contract.

We aim to issue your plans within the time shown on your Quote.

4. Your plans

You keep your copy of the plans whether or not you go ahead. Copyright in the plans stays with us and our engineer. You may use them to obtain approvals for, and to build, the designed building on the site shown on the plans. The engineering applies only to the building as designed using the specified components. If components are substituted or the design is changed, the certification no longer applies and you would need your own engineer.

5. If you go ahead

You sign a building contract with the Builder for the complete project. Your Design & Engineering Fee is credited in full against the project price, and the credit is shown on your building contract.

6. If you don't go ahead

You are under no obligation to build with us.

• Before your plans are issued: tell us and we will refund the fee, less the reasonable cost of design and engineering work already done, which we will show you.
• After your plans are issued: you keep the plans and we keep the fee.

Nothing in this clause limits any right to a refund you have under the Australian Consumer Law.

7. Your site information

We design and engineer your shed based on the information you give us. You must describe your site and intended use accurately, including coastal exposure, livestock, or fertiliser and chemical storage. If that information is wrong, re-engineering is at your cost, confirmed with you first. We are responsible for our design and engineering being correct for the information provided.

8. Complaints and privacy

If you have a complaint, contact us. We will acknowledge it within 2 business days and aim to resolve it within 10 business days. If it is not resolved, you can contact NSW Fair Trading or Access Canberra. We handle your personal information under our Privacy Policy at www.onecallsheds.com.au/privacy.

You accept this agreement by signing it with your Quote.

SUPPLY & BUILD TERMS & CONDITIONS

Brenrock Group Pty Ltd, in association with ONECALL Sheds

Version 2.0 · Effective 28/10/2026 · For a shed supplied and built for you: site works, concrete slab and erection

These terms apply when you have us supply and build your shed. Your building contract is with Brenrock Group Pty Ltd, a licensed builder. These terms sit with your Quote and your building contract. Nothing in them limits your rights under the Australian Consumer Law, the Home Building Act 1989 (NSW) or the Building Act 2004 (ACT).

1. Who you are contracting with

Your building contract is with Brenrock Group Pty Ltd, ABN 56 169 849 338, a licensed builder in New South Wales (Licence #353821C) and the Australian Capital Territory (Licence #20191096) ("the Builder", "we", "us"). The Builder is responsible to you for the whole project — site works, excavation, the concrete slab, and the supply and erection of your shed.

ONECALL Sheds Pty Ltd, ACN 696 368 653, ABN 99 696 368 653, a related business, designs your shed and supplies it to the Builder. ONECALL is your day-to-day contact for sales, design and ordering, acting on the Builder's behalf. You have one building contract, with one licensed builder, for the finished building.

2. The documents for your project

1. Preliminary Design & Engineering Agreement (with ONECALL Sheds) — covers designing and engineering your shed before you commit to building. It does not include any building work.
2. Your building contract (with the Builder) — a residential building contract that governs the construction: the works, statutory warranties, insurance, variations, disputes and progress payments.
3. These terms and your Quote.

If these terms and your building contract cover the same thing differently, your building contract prevails. If anything is unclear, ask us before you sign.

3. Your Quote

Your Quote shows the total price for the complete project — your shed and the construction work together. It is valid for 30 days and is based on the specification listed and the information you give us about your site. Anything not listed is not included. If we find an error in the Quote before your building contract is signed, we will correct it and tell you; if the correction increases the price, you may decide not to proceed.

4. Design and engineering — before you build

Before your building contract is signed, ONECALL Sheds designs and engineers your shed under the separate Preliminary Design & Engineering Agreement. You pay a fixed Design & Engineering Fee, shown in dollars on your Quote. This fee is for design and engineering only. It is not a building deposit, and no building work is done and no materials are ordered under that agreement. You keep your engineered plans whether or not you go ahead. If you do go ahead, the fee is credited in full against your project price.

5. Building contract, insurance and progress payments

Order of events. Before we take any payment under the building contract or start any work: (a) you and the Builder sign the building contract; and (b) any insurance the law requires for your project is in place in the Builder's name, and we have given you the certificate (clause 6).

Deposit.

• NSW: the deposit will not exceed 10% of the contract price — the legal maximum for residential building work.
• ACT: there is no statutory cap on the deposit. Your deposit is stated in your building contract and is normally 10% of the contract price.

Progress stages. After the deposit, the contract price is paid in stages set out in your building contract. For a standard Supply & Build project the stages are:

The dollar amount of each stage is set out in your building contract. We claim each stage only once it has been reached. Each claim is payable within the time stated in the building contract, and we do not start the next stage until the current claim is paid in cleared funds.

Pay only by bank transfer to the account shown on the Builder's tax invoice. We never change our bank details by email — phone us on our published number before paying if anything looks different.

6. Insurance

Three different kinds of insurance may apply to your project. They are not the same thing:

• Home building compensation (home warranty) cover. Whether this is required depends on the type of building, the work being done and the law in your State or Territory. In NSW it is generally required for residential building work over $20,000 (including GST). In the ACT it applies to certain residential work — for example a garage that forms part of a house — but generally does not apply to a separate, freestanding garage, shed or carport. Where it is required, the Builder takes it out in its own name before taking any payment under the building contract, and gives you the certificate. It protects you if the Builder cannot finish the work or fix defects because of insolvency, death or disappearance.
• Contract works insurance — covers the works and materials on site during construction against events such as storm, fire and theft.
• Public liability insurance — covers injury or property damage caused by the building work.

Before you sign, we will confirm in writing which of these apply to your project.

7. Site information, design and changes

Your shed is engineered for your site address, wind region, terrain, building use and any snow or bushfire requirements, based on the information you give us. You must describe your site and intended use accurately, including coastal exposure, livestock, or fertiliser and chemical storage. If that information is wrong, any re-engineering and extra materials or work are at your cost, confirmed with you before they are done. We are responsible for the design and engineering being correct for the information provided.

Changes you ask for before you sign off the final specification cost only any re-engineering needed. Changes after sign-off or during construction are variations under the building contract: we confirm them in writing, with the cost and any time impact, and get your approval before doing the work.

8. Approvals

We arrange council or certifier approvals only where your Quote specifically lists them as included. Otherwise, obtaining approval is your responsibility. Where approvals are included, your Quote states exactly what we do — for example, preparing and lodging the application, or coordinating the approval. In the ACT, the landowner must appoint the building certifier — we can recommend one and help with the process. If an authority requires changes to the design, we revise it; changes required by the authority, or caused by incorrect site information, are charged at cost and confirmed with you first.

9. Site access and latent conditions

You must provide safe, dry, all-weather access for trucks and machinery to the work area, and tell us about anything that affects access or the ground — services, easements, rock, fill, drainage or soft ground. Underground services must be located before we excavate. If you have not had them located, you are responsible for services not shown.

Our price is based on normal site conditions for the area and the information available to us. A latent condition is a condition on or below the ground that could not reasonably have been anticipated from that information and a normal site inspection — for example:

• rock needing machine breaking or blasting;
• uncontrolled or deep fill;
• ground unsuitable to build on;
• groundwater;
• extra spoil to be removed;
• restricted machinery access; or
• a footing redesign required by the actual ground conditions.

If we find a latent condition, we will stop the affected work, tell you in writing, document the extra cost and time, and get your written approval before continuing, as a variation under the building contract. You pay the extra cost of genuine latent conditions. You do not pay for extra cost caused by our own error, or by anything we should reasonably have allowed for from the information available.

10. Materials

The Builder supplies all materials for your project; your shed is sourced by the Builder from ONECALL Sheds. Ownership of materials, and who carries the risk of loss or damage before handover, are set out in your building contract. Once materials are fixed to your land, they form part of the building.

11. Cancellation

• Before your building contract is signed: the Preliminary Design & Engineering Agreement applies. You keep any plans issued.
• After your building contract is signed: your cancellation rights, and any amounts payable, are governed by the building contract and the building legislation in your State or Territory. Any amount we pass on for cancelled materials is limited to the cost actually and reasonably incurred, which we will show you, and is never charged twice.

We will not charge you more on cancellation than our reasonable, actual loss. Nothing in this clause limits any right to cancel or to a refund that you have under the Australian Consumer Law or the building legislation.

12. Warranties

The construction work carries the statutory warranties under the Home Building Act 1989 (NSW) or the Building Act 2004 (ACT), and any warranty in your building contract. The Builder is responsible to you for these. Your shed's steel, doors and accessories also carry the manufacturers' warranties, which we pass on to you; these depend on the right product being chosen for your environment, which is why clause 7 matters.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods or services repaired, replaced or remedied if they fail to be of acceptable quality and the failure does not amount to a major failure.

13. Liability, complaints and privacy

To the extent the law allows, we are not liable for loss that was not reasonably foreseeable as a result of our breach. Where the law allows us to limit our liability for goods or services, we limit it to repairing, replacing or re-supplying them, or paying the reasonable cost of doing so. This limit does not apply to any guarantee, warranty or remedy that the law says cannot be excluded.

If you have a complaint, contact us. We will acknowledge it within 2 business days and aim to resolve it within 10 business days. If it is not resolved, you can contact NSW Fair Trading or Access Canberra, or apply to NCAT or ACAT.

We handle your personal information under our Privacy Policy at www.onecallsheds.com.au/privacy. We share it with our finance referral partner only if you tick the finance box when you accept your Quote.

You accept these terms by signing them with your Quote and building contract.